We build agents that
run your businessintegrate with your systemsscale with yougo into productiondrive real impactWe design, integrate and operate agents connected to your systems — powered by AI and data, and measured by real impact.
The #1 Agentforce partner in LATAM
Recognized by Salesforce as Best Agentforce & Data360 Partner in Latin America and Partner of the Year LATAM 2026.
This recognition reflects our focus on building agents that run in production and drive real business impact.
Read moreWho we are
Everyone talks about AI. We turn it into agents in production.
+30
agents in production
8 weeks
average go-live
We do one thing: AI-powered agents on Salesforce.
AI is not "just another module". It's agents running real processes, with integration, governance and continuous measurement. Full focus on Agentforce, powered by Data360 and MuleSoft. Less dispersion. More precision, speed and accountability.
What we do
What enables agents to run in production
Three technologies. One focus. Real results.
Agentforce
Agents that run your business
We design agents that converse, decide and execute — integrated with your systems and used in real operations.
Data360
Decisions powered by real context
We unify data in real time so every agent can act with precision and personalize every interaction.
MuleSoft
No integration, no agents
We orchestrate systems and APIs so agents can truly execute actions — orders, cases, bookings and more.
Featured Case Study
Retail Self-Service Agent
Challenge
The high volume of order status inquiries placed significant pressure on the customer service team, creating scalability challenges and limiting the customer experience across digital channels.
Proposed Agent
Antartida implemented SilvIA, an AI-powered agent built on Agentforce and integrated with Service Cloud, available on both Web and WhatsApp. The solution enables abc customers to track orders, request invoice reissues, validate and cancel purchases, complete post-interaction satisfaction surveys, and seamlessly escalate to a human agent whenever additional assistance is required.
Methodology
- • Identified the highest-impact customer service scenarios to maximize automation and business value.
- • Connected Agentforce with Data360 and transactional systems to provide secure, real-time access to customer and order information.
- • Deployed the solution across digital channels — launching first on the website, then expanding to WhatsApp — while driving in-store adoption through QR codes that connect customers directly to the self-service agent.
Results (April – June 2026)
Total conversations
70% of conversations started via the WhatsApp channel
customer conversations successfully handled by SilvIA during the Cyber sales peak, avoiding the need for additional call center staffing
Featured Case Study
Customer Service Agent
Challenge
Customer service representatives spent valuable time answering frequently asked questions already covered by publicly available information, while potential sales opportunities generated during conversations often went uncaptured.
Proposed Agent
Antartida implemented TobIAs, an AI-powered Agentforce assistant that provides real-time answers using the company's public knowledge base, automatically creates CRM opportunities when purchase intent is detected, and seamlessly escalates complex inquiries to human representatives.
Methodology
- • Rapid Implementation: Delivered the solution in just one month, enabling a fast rollout while establishing a scalable AI-powered customer service experience.
- • Quality Assurance: Dedicated a full month to testing and validation, ensuring the accuracy, consistency, and reliability of the agent's responses before production.
- • Controlled Deployment: Limited escalation to scenarios involving sensitive information, leveraging publicly available content as the agent's knowledge base until authenticated customer interactions are introduced.
Results (5 Months in Production)
Featured Case Study
Banking Self-Service Agent
Challenge
Legacy chatbot offered limited responses and low resolution rates, forcing reliance on human agents with restricted operating hours. Also, modifying its logic was over 5x slower than updating a prompt in Agentforce, limiting team's agility.
Proposed Agent
Agent built on Agentforce + Data360 + MuleSoft, connected to the DataLake and public information sources. Authenticates users and provides real-time answers about products, balances, installments, card blocking, payments, and more.
Methodology
- • Identified use cases covering +80% of chatbot conversations.
- • Agentforce pilot (6 weeks) + MuleSoft pilot (6 weeks).
- • 4 rollout stages: F&F → limited RUTs → Web → Web + Mobile + WhatsApp.
Results (2026)
"We want to fulfill people's dreams and improve their quality of life. Antartida has been a key partner in achieving this, implementing solutions on time and with excellence."
Featured Case Study
Elevating Retail Service with Agentforce + Data360
Challenge
Falabella Retail needed to deliver faster, more personalized, and consistent service across millions of customer interactions every month. With rapid digital growth and an expanding omnichannel strategy, the company sought a unified view of each customer in real time and the ability to provide instant, intelligent support at scale.
Proposed Agent
An AI Service Agent built on Salesforce Agentforce + Data360, integrated into Falabella Retail's systems — including e-commerce, CMR loyalty, and customer service platforms. The agent authenticates users and delivers real-time answers about orders, deliveries, returns, and loyalty points through both web and WhatsApp channels.
Methodology
- • Identified high-impact use cases representing most customer interactions.
- • Connected Agentforce with Data360 and transactional systems.
- • Gradual rollout: internal → limited → public web → WhatsApp.
- • Continuous optimization through monitoring and conversational training.
Results (First 30 Days)
"Agentforce enabled us to deliver personalized, frictionless service at scale — connecting data and experiences across Falabella Retail."
Featured Case Study
Unified Customer 360 Platform
Challenge
SETAR's customer information was distributed across multiple systems and business units, making it difficult to obtain a unified view of customers, leverage analytics effectively, and prepare the organization for AI-driven customer engagement.
Proposed Solution
Implementation of a Customer 360 platform powered by Salesforce Data360, consolidating customer data into a single trusted profile while establishing the foundation for advanced segmentation, analytics, and future Agentforce-powered experiences.
Methodology
- • Foundation: Designed the Customer 360 data model, configured Data360, and defined identity resolution and governance strategies.
- • Data Integration: Unified customer information from multiple source systems through scalable ingestion processes and data harmonization.
- • AI Enablement: Prepared the platform for Agentforce adoption by creating trusted customer profiles, segmentation capabilities, and AI-ready data assets.
Results (First 4 Months)
Our values
Why choose us?
We work as an extension of your team — every line of code, every solution.
Passion for Excellence
We love what we do, and it shows in every line of code and every solution we deliver.
Expertise in Action
Years of Salesforce + AI experience to set you ahead of the curve.
Commitment to Innovation
At the forefront of technology — solutions that are relevant and future-proof.
Collaboration at Its Best
We integrate with your team and vision to deliver exceptional results.
Differentiators
Why Antartida
Ultra-specialized
Boutique, 365-day focus on AI + Data for Salesforce.
Senior architecture & delivery
Guardrails, observability, and security from day zero, powered by Data360 and MuleSoft.
Early impact
MVP in weeks to prove ROI and scale with evidence.
End-to-end execution
From strategy to system actions — beyond the demo.
Bringing Your Vision to Life
At Antartida, we act as an extension of your vision, integrating seamlessly with your team to transform ideas into impactful digital solutions, where collaboration and innovation turn challenges into opportunities and ideas into thriving realities.
Rodan & Fields
As the curtains rose on Rodan & Fields' annual event, Antartida unveiled a groundbreaking 3D experience that seamlessly blended technology, recognition, and celebration.
vabble
Redefining Brand Engagement with Immersive Experiences
Backstage
Business Case: Strategic Alliance Between Antartida and Backstage in Event Tech Innovation
Join Us to Break Boundaries
Step into a world where innovation knows no limits. Join us now to chart uncharted territories and be part of a journey that transforms challenges into boundless opportunities.
Partner with us